Voice broadcasts
Record your message in the app or upload a WAV recording through the web application to broadcast customer announcements.
560 Degree / VOICE, IVR & TOLL-FREE
Voice, IVR & toll-free.
Better business calls.
Bring voice broadcasts, IVR and toll-free calling into one connected customer journey. Help callers reach the right team and keep your business in the conversation.
A CLEAR PATH FOR EVERY CALLER
Your business numberToll-free · Incoming customer calls
Welcome to our team.
Please choose how we can help.
Please choose how we can help.
1Sales
2Support
3Accounts
Route → Answer → Follow up
Illustrative workflow · configured around your requirements
BUILT AROUND YOUR COMMUNICATION
Voice Broadcasting, IVR & Toll-Free Features
From an outbound announcement to a helpful inbound conversation, shape the call journey around your business.
Multi-level IVR
Welcome callers with a recorded greeting and guide them through keypad menus for departments, services or language selection.
Toll-free number calling
Plan a dedicated toll-free number, including 1800-number workflows, to give customers a clear way to reach your business.
Smart call routing
Route calls to the right department or available agent. Define business hours, forwarding and after-hours handling.
Queues & callbacks
Plan waiting messages, overflow handling and missed-call follow-up so your team can respond to unanswered enquiries.
Call recording & history
Discuss recording, playback access and call history for service review, with appropriate notices and access controls.
Reports & call outcomes
Review answered and missed calls, call duration, campaign outcomes and team activity where supported by the provider.
API & CRM integration
Connect call events, customer records and follow-up tasks to your CRM, ERP or custom application.
Language & response options
Prepare multilingual greetings, recorded messages and keypad responses that suit your callers.
Number availability, supported features and usage charges depend on the selected provider and agreed implementation scope.
PRACTICAL POSSIBILITIES
Business Voice Calling Use Cases
Example workflows to shape your implementation.
Customer service
A single contact number with IVR choices and routing to the relevant team.
Announcements
Recorded updates for customers, employees or institution communities.
Appointment follow-up
Voice reminders and callback workflows linked to business events.
Sales enquiries
Capture incoming enquiries and connect call outcomes to your CRM.
LET’S CONNECT YOUR WORKFLOW
Voice & IVR Setup Process
Tell us your audience, current software and communication needs. We’ll help define the right setup and integration.
- 01Map the journey
Define call volumes, departments, languages and incoming or outbound workflows.
- 02Prepare the setup
Review number availability, recordings, routing rules and provider access.
- 03Connect, test & launch
Test the agreed workflows and reporting before moving into everyday use.
A FEW USEFUL ANSWERS
Voice Calls & IVR FAQs
What is the difference between a voice broadcast and IVR?
A voice broadcast sends a recorded announcement to an agreed audience. IVR handles incoming calls with recorded prompts and keypad choices that guide callers to the appropriate option.
What do you need to prepare an IVR?
Share the departments or people receiving calls, your greeting, menu choices, languages and business hours. We review these with the provider before configuring the call flow.
Are call recording and reports available in every setup?
No. Recording, history, reports and retention options depend on the selected provider and service. We confirm the required features, access and charges in the proposal.
Can you provide IVR and toll-free calling?
We can help plan toll-free number provisioning and an IVR workflow, including greetings, keypad menus and team routing. Availability and charges are confirmed with the selected provider.
Can we use our existing number?
Share the type of number and current provider. We will review whether it can be connected, forwarded or retained in the proposed setup.
How do voice broadcasts work?
The legacy service supports recording a message in the app or uploading a WAV file through the web application for broadcasting. We review the audience, schedule and delivery setup with you.
Can we add recording, callbacks and CRM integration?
Yes, these can be included in the scope discussion. Supported features, access controls and call-event integration depend on your provider and application.
What determines the cost?
Pricing depends on provider charges, usage volume and the configuration or integrations required. Ask for a proposal based on your expected usage.
YOUR NEXT CONNECTION STARTS HERE
